Last updated 30 May 2023
Box of Heat Limited’s (“we”, “us”, “our”) website https://heat.io/ (our “Site”) and related services are made available to our customers ("you", "your") in accordance with these Terms & Conditions and any other rules posted on our Sites (collectively, our “T&Cs”).
Please read the T&Cs carefully before placing any orders on our Site as they are legally binding. We recommend you keep a copy of the T&Cs for your future reference. If you have any questions about our Site you can email us at firstname.lastname@example.org.
You must be aged 18 or over to place an order. If you place an order we will assume, and you confirm, that you are 18 years of age or older.
1.1. If you have any questions please contact us at: email@example.com.
1.2. We are registered in England and Wales with company number: 12290896. Our registered office is Unit 12a 31 East Business Park, Kingfisher Way, Dinnington, Rotherham, United Kingdom, S25 3AF.
2. PRODUCTS AND HEATBOXES
2.1. Our Site allows you to purchase the following items (an "order"):
2.2. All Heatboxes are sold strictly on the basis that they contain mystery items and we will not confirm the specific Products which will be included in a Heatbox in advance of it being delivered to you.
2.3. Item quantities of Products per Heatbox will differ, depending on its combined original retailed price. The Products inside each Heatbox will amount to a total original recommended retail price higher than the price you pay for the Heatbox.
2.4. Any descriptions we provide on our Site of Products that may be included in a Heatbox, are for illustration purposes only. All Products we advertise are subject to availability and the actual contents of any Heatbox will be dependent on what items we have in stock at the time your order is dispatched.
2.5. Garment sizing varies for each designer. Our curation team will select the best fit based on your selected size preference. So, for example, if you select a medium top, then the team may select a smaller or larger size, subject to the designers sizing, to accurately reflect a medium size garment.
2.6. We will use reasonable endeavours to ensure you receive a broad range of Products in your order, but in the case of repeat or multiple Heatbox orders, we cannot guarantee that items will not be duplicated.
2.7. We reserve the right, from time to time, to limit the number of Heatboxes and Products you may purchase in any one order or during any period of time.
3. PLACING AN ORDER
3.1. Please check the details of your order carefully and correct any errors before completing the checkout process and placing your order. We cannot guarantee that we can amend mistakes for you after you have placed your order.
3.2. You agree to provide accurate and current information, and to not use fake names or addresses. By placing an order you agree that the details you provide are your own, or that you are authorised to place the order.
3.3. We may offer Heatboxes and Product on our Site on a pre-order basis, usually as part of an upcoming promotion or collaboration. We will inform you at the time of your purchase if the Heatbox or Product you are ordering is to be supplied on a pre-order basis. In these instances, we will provide you with an estimated dispatch date. If the estimated dispatch date does not meet your requirements, please do not continue with your order.
3.4. Once you have placed an order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
3.5. If we cannot accept your order, we will attempt to contact you to say that we are unable to accept your order. This is typically for the following reasons:
Heatboxes or a specific Product is unavailable (for example, if we receive an unexpectedly high number of orders);
we cannot authorise your payment;
you are not allowed to buy Heatboxes or a Product from us;
we are not allowed to sell Heatboxes or a Product to you; or
there has been a mistake on the pricing or description of the Product or Heatbox.
3.6. In the unlikely event that your order is incorrectly priced, where this pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, cancel your order and refund you any sums you have paid or require the return of any orders dispatched to you.
3.7. Acceptance of your order ("Order Confirmation") and completion of the contract between you and us will be completed when we email you to advise your order has been dispatched and to confirm your order number. Please make a note of this order number as you will need it if you need to contact us.
3.8. If you wish to make a change to the Heatbox you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Heatbox, the timing of supply or any other differences which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change we may cancel your order (if it has not already been dispatched) or you may follow our Cancellations or Returns processes.
4. PRICE & PAYMENT
4.1. Heatboxes are priced according to the type of Heatbox.
4.2. The price of a Heatbox or Product includes any VAT or other sales tax (if applicable). The total price payable for your order will include the total price of all Heatboxes and Products in your order plus any shipping charges.
4.3. The total price payable will be displayed to you during the checkout process. Please note the price shown does not include the cost of import charges. Please see the Import Charges section below for further details.
4.4. When your order is accepted by us, your payment will be handled by a third party payment service provider including Klarna and Stripe. This means that you may see Klarna or Stripe identified on your card or payment account statement. Please also refer to their Terms and Conditions which can be accessed here:
4.5. If you are a customer whose credit/debit card is not denominated in sterling (GBP), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay. Any payment returns administered by us will be repaid in GBP at the same rate as was paid at the time of the transaction. This means that you may receive more or less than you paid at the time of the transaction, subject to the applicable exchange rate on the date of the return payment being administered.
5. IMPORT CHARGES
5.1 The price shown at checkout includes the cost of any applicable duties & taxes ("Import Charges") for UK, US and EU regions.
5.2. For UK & US, duties and taxes are covered by HEAT.
5.3. We are not liable to pay any Import Charges.
5.4. For EU, you will be charged all applicable duties & taxes at point of checkout. Please note that dependant upon your countries' customs regulations we may need to request your personal ID for verification including but not limited to (DNI, Codice Fiscale, Personal ID).
5.5. For all other regions, you will be responsible for checking the cost of any Import Charges before you place your order and for paying all Import charges. We advise that you refer to your government website to get the most up to date information on all such charges that will be payable by you.
6.1. We are unable to deliver to PO boxes or forwarding addresses at this time.
6.2. Your order will be dispatched after we we issue your Order Confirmation.
6.3. We may contact you if we need any information from you to complete your order. If you do not give us (or our courier dealing with delivery) this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may not be able to deliver your order and may end the contract. We will not be responsible for supplying an order on time or at all if this is caused by you not giving us (or our courier) the information we need within a reasonable time of us asking for it.
6.4. We aim to have all orders dispatched within 6 working days of your Order Confirmation. However, all delivery times given to you are estimates only and we do not guarantee that your goods will be delivered in any particular time period. If your order is delayed by circumstances out of our control, we will contact you to provide an estimated timeframe and reasoning where applicable.
6.5. Your order is covered against theft and accidental damage during delivery. Once your order has been delivered to the specified address, it is no longer covered by us. If you are unavailable when your order arrives, our courier will make two more attempts to deliver your order, after which it will be returned to us. You may be liable to pay the costs of such return.
6.6. You may be able to waive the signature requirement with the courier if they offer flexible delivery options. Please be aware that if you opt for the no signature option, you take full responsibility for any loss or damage that may occur.
6.7. Please note that our couriers cannot leave orders on a high street or enter a tower block without entry access.
6.8. Once your order has left us, you will receive an email containing a tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting ‘My Orders’.
6.9. Where your order is to be supplied on a pre-order basis, we will aim to dispatch your order in accordance with the estimated time provided to you at the time you place your order.
6.10. Please note that unfortunately we cannot dispatch orders on Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.
7.1. If you are based in the UK, under the applicable consumer law, you have the right to change your mind and end the contract at any time during the 14 days from the date you received your order. To exercise the right to cancel, you must inform us by email at: firstname.lastname@example.org.
7.2. The cancellation period will expire 14 days from the day after the day on which your order was confirmed.
7.3. We are under a legal duty to supply products that are in conformity with the contract and nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.
7.4. For orders cancelled under applicable consumer law, we will issue you with a full refund including the shipping cost paid by you, if the Heatbox or Product has not at that stage been dispatched. If the Heatbox or Product has been dispatched, you will not be reimbursed the delivery charge and will need to follow the process set out in our Returns FAQs.
7.5. We will make reimbursement without undue delay, and not later than:
8.1. Please see our Returns FAQs page.
9. OUR RIGHT TO END THE CONTRACT
9.1. We may end the contract at any time by writing to you if:
9.2. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for any item in your order we have not delivered but we may deduct a sum as reasonable compensation for the net costs we will incur as a result of you breaking the contract.
9.3. If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or if you fail any of our fraud detection or anti money laundering detection checks, we have the right to stop or cease to fulfil the order (or part thereof) at any time and shall incur no liability in such circumstances.
9.4. We only supply Heatboxes and Products for domestic and private use. If you use any items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any such commercial, business or re-sale usage is strictly prohibited.
10. OUR PROVIDERS
10.1. You agree that we may instruct other persons, companies or firms to carry out our obligations under the contract on our behalf, including where we instruct such persons, companies or firms to procure or arrange delivery of your order to you.
11. PERSONAL DATA
13. APPLICABLE LAWS
13.1. These Terms are governed by English law and the English courts will have jurisdiction over any claim.
14. UPPFIRST PRE-ORDERS
14.1. UPPFirst orders are bespoke and cannot be cancelled, returned, refunded or exchanged. All sales are final.
15. UPDATES TO THESE TERMS AND CONDITIONS
15.1. We may modify our T&Cs from time to time. Please read the T&Cs and check back often. If you do not agree with any change to the T&Cs you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make a change by law.
15.2. Any changes we make to our T&CS will be effective immediately upon being posted on the Site. Your continued use of our Site following the posting of any such changes constitutes your acceptance of them.